Our call handling and inbound telemarketing services for business-to-business and business-to-consumer campaigns help drive customer acquisition, increase customer retention, improve sales and rapidly expand our client's markets.
Technical Support: It is apparent that everyone is grabbing hold of new technologies, advanced software solutions and brand new products to stay on top. Faisy Solutions provides excellent technical support service to its clients. Our Support team is meticulously trained on your products, technology and method of operations, thus, our consultants become your tech support team and deliver personalized attention and customer care to your most demanding customers.
Directory Inquiry: Faisy Solutions provides a wide spectrum of directory inquiry and directory enquiry services by means of thecompany's databases containing the latest updated information. Inquiry Services answer a variety of queries like how to get to a place, phone number of a subscriber.
Help Desk Solution: Faisy Solutions is equipped with the expertise, technology, and quality essential for customer care services and help desk services. Our perfected customer relationship methodologies are suitable to all aspects of operations, people, and technology. We offer services that can retain the best quality levels at all times. At every help desk we ensure essential information is obtained and distributed in an efficient manner.
Payment collection: Faisy Solutions offers responsive and high touch customer care and increased value efficiencies in payment collection. It excels in both inbound and outbound collection services, which are focused at collecting overdue accounts and increase the cash flow.
Travel Booking: Faisy Solutions fully supports organizations that are managing online travel reservation programs and operations through call centers. It provides specially customized support and services including after-hours and emergency travel reservation assistance. We value your business and therefore every request receives personal attention you expect.
Order Taking: Customers call a toll free number to place orders from catalogs, brochures, TV, radio or print ads.
Real Time Inventory Status: We can tell at any moment what the status of your inventory is and if any items are backordered. This can be done in real time or on a daily update basis.
Real Time Shipping Status: At Faisy Solutions we can tell the date the order is shipped, the method of shipment, and any applicable tracking numbers. This can also be done on a daily update basis. Customers can check on the status of their orders at any time.
Apart from services mentioned above we are equipped to handle various other Inbound call services similar to:
- Ticketing Sales Subscriptions
- Fund raising
- Rebate Processing
- Insurance Claims Processing
- Product Recall Management
- Appointment Setting
- Customized Interactive Voice Services
- Overflow, Off-Hour and Weekend Call Handling